农夫导航

At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.聽

Job Description

This position will lead a group of the National Catastrophe Team of 100-115 home-based individuals and execute claims strategy, administer quality management protocols, and change management initiatives. Leadership is responsible for operational strategy, profitability, the coordination of functions, and the disposition of customer claims.

The individual analyzes results and develops strategies and action plans to lead the office to achieve operational goals related to customer service, loss cost management, and expense controls. The individual is responsible for complex claim decisions, identification of hiring , training, succession planning opportunities, and developing and implementing short and long term strategies and process improvements to achieve corporate financial outcomes. The individual is also accountable for human resources duties, including resource management, hiring performance management, talent development, and compensation planning.

This role is a remote, home-based position within the United States but is unavailable to California, Alaska, and Hawaii residents. Your home office does not need to be near an Allstate office, but it does need to be in the United States.

This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Key ResponsibilitiesCustomer Service:

• Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that the customer's needs are met
• Manages and resolves escalated customer communications, concerns, conflicts, or issues
• Reviews customer satisfaction results; develops and directs business unit action plans
• Develops business strategies that ensure a focus on customers

Administration and Operational Management:

• Establishes operational strategies, goals, and objectives for front line managers
• Develops strategies and opportunities for operational improvement
• Complies and analyses critical metrics and operational reports and develops action plans to improve claims processes and customer service to sustain the existing customer base and attract new customers
• Assures compliance with company policies, procedures, and reporting requirements
• Ensures compliance to company, state, and federal compliance roles and regulations
• Identifies issues and potential solutions on all aspects of the claims business

Supervisory/People Management:

• Fosters a collaborative environment that inspires and motivates a large number of employees
• Manages and monitors human resources and management activities
• Effectively coaches and provides development/career guidance for direct reports
• Leads teams in understanding the link between Allstate objectives and their contributions
• Leads and implements change management initiatives for the Director level
• Communicates business trends and issues to employees

You're a great match for this role if you have:

• Bachelor's degree in related field preferred or equivalent experience
• 3+ years of management experience leading large groups
• 7+ years of experience in property claims
• Ability to achieve business unit objectives
• Ability to investigate, evaluate and settle highly complex claims
• introduces and lead change effectively
• Has and maintains all appropriate licenses and registrations for the role per state requirements
• Travel may be required (as needed)

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. Regular, predictable attendance is an essential function of this job.

#LI-AC3

Skills

Accountability, Customer Centricity, Digital Literacy, Inclusive Leadership, Leadership, Learning Agility, Operations Management, Results-Oriented

Compensation

Compensation offered for this role is $104,000.00 - 187,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 聽

You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.聽

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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